Efficiency
After each clean, we leave a card with your next due date as well as a receipt of payment/monies due
Our schedule is a rolling one, so please be patient if there has been bad weather. If we haven't arrived on the due date, don't worry - we haven't forgotten you... we are playing catch up and will be with you asap
To maintain the efficiency of our schedule, we are unable to offer appointment based cleans such as internals or one-offs
Where required, please leave access for us until we have been, alternatively, supplying us with a garden gate or spare stair key so you can have the peace of mind that we will get all your windows cleaned without you needing to wait around
All customer spare keys are insured (we do charge full price if we arrive on schedule and cannot gain access to rear windows)
Accounts
We accept the following payment methods:
Cash: we do not expect you to wait in for us, so do not worry if we miss you, we will catch up on a subsequent visit. Alternatively, money can be left in a safe place or on an upper ledge weighted in a money bag to protect from the elements
BACS: details and personal payment reference on request - contact us
Cheque: payable to 'Dalzell Window Cleaning Service' postal address as below
Statement of account available at any time, please contact us
Privacy notice available on request
© Dalzell Window Cleaning Service
8/6 Castleview House Edinburgh EH17 7RT | dalzellwindowscleaner@gmail.com | 07872 308 038